At EOSOL, we are looking for a Field Service & Commissioning Engineer in Rochester, NY, to act as specialized technical support after equipment installation and commissioning, ensuring proper operation, maintenance, and customer satisfaction.
The role aims to provide on-site technical assistance, diagnose and resolve failures, perform preventive and corrective maintenance, and ensure compliance with the company’s quality, safety, and response-time standards. The position will also collaborate with engineering and operations teams to improve product performance and strengthen customer relationships through efficient and professional service.
General Activity Description
- Coordinate on-site installations.
- Commission primary and secondary switchgear.
- Configure and test protection and control equipment (FAT and SAT).
- Configure communication equipment.
- Provide on-site customer training.
- Maintain switchgear and protection & control systems.
- Resolve non-conformities.
- Deliver customer support services both remotely and in the field.
Functions
- Act as the direct liaison between customers and factories/OSU for non-conformity resolution.
- Provide technical support to the market/clients regarding product non-conformities, resolving issues on site and documenting repair outcomes to coordinate or develop the most efficient corrective actions.
- Deliver technical product training to client personnel.
